Download PDF The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition
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The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition
Download PDF The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition
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Review
"Beau Keyte and Drew A. Locher have accomplished an ambitious task―one that can benefit anyone concerned with creating maximum value for customers with as little waste as possible. ... Beau and Drew expand the use of the now-proven Value Stream Mapping (VSM) tool to indirect, support operations, and services, locations and sources of so much waste. VSM as introduced by Beau and Drew seeks to enable users to see administrative and service waste, identify its sources, and develop a future state that eliminates it so that scarce resources can then be focused on those activities truly necessary to create value. You could find no two more experienced guides for this journey than the well-traveled Beau and Drew."―From the Foreword by Dan Jones and John Shook
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About the Author
Beau Keyte is the founder of Branson, Inc., a management consulting company focused on the application of lean transformation strategies and techniques. Beau began his "lean" consulting career in the mid-80s at the Ford Motor company. He has clients in wide variety of industries such as automotive, healthcare, financial services, pharmaceutical, paper, chemical, refrigeration, distribution, and transportation. Beau has also successfully tied lean initiatives to the "bottom line" through the application of lean cost management techniques.In addition to assisting companies in implementing lean strategies, Beau also trains organizations in a variety of public and private settings. He is currently a faculty member and instructor for the Lean curriculums at the Lean Enterprise Institute, the University of Michigan, Ohio State University, and the National Institute of Standards and Technology (NIST), where he has assisted in the development and implementation of a consistent training program for use within small- and medium-sized manufacturers. Beau has co-authored the book, The Complete Lean Enterprise: Value Stream Mapping for Office and Administrative Processes, which received the Shingo Prize in 2005. Beau received a BSE and an MBA from the University of Michigan. Drew Locher is currently Managing Director for Change Management Associates. CMA provides various Business Improvement Consulting and Organizational Development services to industrial and service organizations. CMA will assist organizations to successfully implement Systems and Quality Management principles within their operations to improve business performance. Since 1986, Drew has been working to implement innovative Business Management strategies in a wide spectrum of business environments. From 1986 to 1990 he worked to develop and deliver Business Improvement programs for General Electric. During this time, he had the opportunity to gain first hand experience in significant business improvement initiatives throughout a large industrial and service company. In 1990, Drew left GE to form CMA. CMA is a consortium of individuals who share a similar business management and improvement vision. They are committed to seeing innovative strategies implemented in all business environments. The CMA approach is practical and application oriented - a 'learn as you're doing and succeeding' approach.In 1997, CMA partnered with the National Institute of Standards and Technologies', Manufacturing Extension Partnership, to develop a "Lean University". For more information, check out the NIST/MEP Lean Website. Since 2001, Drew has proudly been a faculty member of the Lean Enterprise Institute (LEI), the not-for-profit organization of the co-author of the landmark book "Lean Thinking", James P. Womack. LEI is committed to educating organizations worldwide in the concepts of Lean through its publications and workshops. He is also an adjunct faculty member at Ohio State University delivering Lean related workshops as part of the Fisher School of Business. In 2004, Drew Locher co-authored book titled, "The Complete Lean Enterprise - Value Stream Mapping for Office and Administrative Processes". In April 2005, the book won the prestigious Shingo Prize for Excellence in Manufacturing. His new book (2008) is titled, "Value Stream Mapping for Lean Development - a How-to Guide to Streamline Time to Market". Drew received a Bachelor of Science degree from the University of Delaware in Mechanical Engineering, as well as a Master of Science degree from Drexel University in Electrical and Computer Engineering. He has also received a Master of Business Administration from Cornell University.
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Product details
Paperback: 143 pages
Publisher: Productivity Press; 2 edition (December 12, 2015)
Language: English
ISBN-10: 9781482206135
ISBN-13: 978-1482206135
ASIN: 1482206137
Product Dimensions:
8.5 x 0.5 x 11 inches
Shipping Weight: 14.4 ounces (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
8 customer reviews
Amazon Best Sellers Rank:
#159,352 in Books (See Top 100 in Books)
If you neeed guidance learning how to Value Stream Map this book will help.
This book was a book required for me to read for a class. However it has proven to be a book that I can easily reference later. The layout of the book has been done well and there is useful info on every page. This it isn't full of that bla bla bla and is probably why it is a short book.
THE book on VSM in the office environment
This book has been very helpful to my organization. It is clearly written and well-organized. Definitely helps with understanding how to tackle value-streaming concepts from an office perspective.
I highly recommend this work for anyone looking to improve the work they do in service or information industries. As corporate counsel for an education management organization, I do a good deal of work with school districts as well as legal departments. I have yet to see one that wouldn't benefit from The Complete Lean Enterprise. For non-traditional environments such as legal departments and school districts looking to benefit from proven lean practices, this book should be mandatory reading.
The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second EditionIn "The Complete Lean Enterprise: Value Stream Mapping for Office and Services," second edition, authors Drew Locher and Beau Keyte have improved upon the first edition’s step-by-step process of how to map the current state of nonmanufacturing value streams, design an improved future state, and then implement the leaner future state. (Full disclosure: Drew and Beau are faculty members at the Lean Enterprise Institute, where I work. The book is published by CRC Press, not LEI.)The second edition adds what they’ve learned working with clients in the ten years since they wrote the first edition, which won a Shingo Research Award. The new information includes:• How to align value-stream improvements to strategic needs.• How the mapping team should “socialize†current and future-state maps to gain agreement and support from others for the proposed improvements.• How to developing tiered visual management systems to sustain improvements.They’ve also added more examples from services, such as healthcare, and dropped Japanese terms. The only such term I came across was “kaizen,†which seems part of the English business lexicon now.Perhaps most importantly, Beau and Drew are among the most experienced practitioners in applying lean principles to office and service processes. The workbook is generously illustrated and also offers “mapping tips†at key points. This updated edition is a must-read for managers and continuous improvement professionals who want a reliable, proven method for applying lean thinking and practice in office or service environments.
I was taught how to do value stream mapping by Beau and Drew and have continued to learn from them through their workshops and blogs. They are both committed to improving this valuable tool, and this book summarizes many of their recent upgrades. I recently had a couple of opportunities to try out the "chunking down" technique described in Chapter 7 and found it to be a real breakthrough. I also think that all managers should read the section in Chapter 10 about the "humble inquiry" approach to management. This book is full of similar nuggets that you can use right away.
The best process mapping and organizational strategy book I have ever read.
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